Below you can find answers to some frequently asked questions. If you don’t see your questions addressed below, please use the following contact information:
active.com customer support: 1-877-228-4881
I successfully created my individual fundraising page, but cannot figure out how to create a Team fundraising page.
I forgot to join a team during race registration.
Access the active page containing your race registration ( http://myevents.active.com ) and click “join team.” This will pop up a new window with a list of teams available to join. Alternately, you may also create a team if needed.
Are photos from the race available?
Your Sporting Image
will once again be providing our race day photography. Race pictures are typically available a few days after the race, searchable by your bib number and/or name.
How do I create a fundraising page?
Fundraising profiles are created during registration for the 5K. If you are not interested in running but still wish to fundraise, then please go to our crowdrise event and sign up to fundraise. This has no fee associated with it and will allow you to create a fundraiser profile.
Can I create a fundraising page during the registration process?
Yes, creating a fundraising profile during registration is the only way that it can be created.
Do participants need to have a race bib displayed during the race?
Yes, all participants on the course must have their race bib properly displayed. This is for safety reasons in case an incident should occur. We will have course monitors pulling people from the course with no bibs.
I registered online for one category but want to switch to another, is this possible?
Yes, please contact us using the contact page
and specify which category you would like to be switched to.
Do I need to bring my confirmation email with me to packet pick-up?
We do encourage you to bring your confirmation email (either printed or on a smart phone) to packet pick-up, especially if you register online the same day as you pick up your packet. Our mobile app allows us to find you by name, but if there is a typo we will not be able to locate you. Bringing the confirmation email allows us to scan it and go directly to your registration profile.
Are pets or strollers allowed on the race course?
For the safety of all our participants, pets are not allowed unless they are a service animal. As a family-oriented event, we do allow strollers but they must start near the back of the non-competitive group so they do not interfere with competitive or non-competitive runners.
Do I need to register my baby?
No, babies are not required to be registered as long as the accompanying parent/guardian is registered. While we do not require you to register the baby, we would gladly accept donations if you feel inclined. To do so, visit our fundraising/donations page.
Do all team members need to register for the same category?
No, team members may register for the competitive or non-competitive categories. Separate teams are not required.
Where do I go for parking?
Impact a Hero has FREE Parking in the main lots at Constellation Field. Please expect to follow our volunteer’s parking instructions on the day of the event to park safely. There may be delays depending on the turnout, so please plan to arrive a bit early.